Please review our exchange policies below for purchases:
www.cuuraofficial.com RETURN PROCEDURES
Returns by Mail
CUURA SDN BHD
1,30, Jalan 8/35 Seksyen 8, 43650 Bandar Baru Bangi Selangor
Shipping costs are borne by the customer and we are not liable until item reaches our store.
If you wish to cancel your order please contact our Online Department Team at +6014 328 5141. No cancellation fees shall be applicable. Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by the Online Department Team (please call above stated number).
All product descriptions, information and materials posted in the website are provided ‘as is’ and without warranties expressed, implied or otherwise howsoever arising.
Product image as seen on the site may slightly differ from the actual product that you receive.
If the item you receive is faulty, please contact our Online Department team and provide your order number, details of the product and reason for return for a replacement.
Upon receiving the product, we will examine it and we will advise you on the status of the replacement via email as soon as possible.
In the event the product returned is not faulty, we may at our discretion decide not to repair or replace you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.